Frequently Asked Questions
Everything you need to know about your STATE purchase.
What is the STATE Bags warranty policy?
We stand by the quality of our products. All STATE bags are covered by a one-year limited warranty against manufacturing defects in materials and workmanship.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited and overnight shipping options are available at checkout for faster delivery.
What is your return and exchange policy?
We offer returns and exchanges on unused items in their original packaging within 30 days of purchase. Please note that personalized or monogrammed items are final sale.
How do I clean my STATE bag?
For nylon and canvas bags, we recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash or dry clean, as this can damage the hardware and structural integrity.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What does 'Give Back' mean at STATE?
For every STATE bag purchased, we support American children and families in need by donating fully-packed backpacks or funding special projects with our partner charities.